Terms and conditions
Terms of Sales
The general conditions of sale are a rather illegible legal text. So I offer you a clearer summary for someone who is not a lawyer by highlighting the main points. If one point or another causes you concern, do not hesitate to contact me at email@example.com so that we can clarify this point.
The readable version of the main points
- MODIFICATIONS: What counts is what is displayed on the site at the time of registration of the order. So if Editions Samarkand modifies something after your order (price, deadlines, terms of payment, general conditions of sale), this does not concern you.
- MONEY BACK: On all products, you have at least a one-month money-back guarantee, which doubles the legal conditions of 14 days. On some products, this unconditional money back guarantee is up to one year, 365 days. To obtain the refund, please send me an email with your name, the product on which you wish a refund. If you have the order number, it will be faster, and if you were kind enough to give me your motivation, I thank you for it, but it is not obligatory.
- PRICES: The prices are firm and final, invoiced only once. All prices are inclusive of all taxes. An invoice will be sent to you after payment. The means of payment accepted are credit cards, Paypal payments, transfers and checks.
- CONFIDENTIALITY: Your personal data is protected, and will never be sold or transferred to anyone.
Delivery of products
Physical products (CD or book) are delivered by post. Digital products (ebooks, audiobook) are delivered by download. You receive the download link after receipt of payment, and you have a default period of one month and 10 download trials. Obviously, if you encounter technical problems, contact us.
Depending on the delivery areas and the weights, the rates of the carriers are very different. We draw your attention to the fact that if you enter the wrong delivery zone, in particular for the DOM-TOMs, your order will be cancelled.
Article 0- Contact information
16 rue du Garet
Tel: 06 63 16 45 41
Article 1: object
These General Conditions of Sale apply automatically, without restriction or reservation, to all sales concluded by the company Editions Samarkand (hereinafter referred to as the "SELLER") with consumer or non-professional buyers ( Hereinafter referred to as the "CUSTOMER"), wishing to acquire the products offered for sale by the SELLER on its website http://editions-samarkand.com.
the Seller reserves the right to modify the conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the Customer.
Article 2- Force majeure
The obligations stipulated in these General Conditions of Sale will be suspended in the event of an event of force majeure as defined by the case law of the French courts. The respective obligations of the parties will first of all be suspended for the duration of its existence, excluding however the obligations stipulated in Article 14 and in the Appendix.
The affected party must keep the other party regularly informed by electronic or postal means of the prognosis for the removal or recovery of this case of force majeure.
If this suspension should last more than 30 days, the contract may be terminated automatically on the initiative of either party by sending a registered letter with acknowledgment of receipt. the Seller and the Customer will then no longer be bound by their obligations, with the exception of those resulting from Article 14 and the Appendix, without any compensation for any reason whatsoever being due on either side. else.
Article 3- Product Features
The Product is the one chosen by the customer from the choices offered on the presentation page at the time of the Customer's visit to the Site.
If the Customer considers that there is a lack of information on the nature and qualities of the Product, he may request a description that meets his expectations by formulating specific questions that he will send to the Seller by post or electronically (see Contact information set out in Section 0). The Seller undertakes to respond within 72 hours.
The Customer must check before ordering that he has and can use the tools necessary for the enjoyment of the Product: ZIP file decompression software (for example 7-Zip, available for free download on the site http://www.spiroo .be/7zip/), PDF file reader (for example Adobe Reader, available for free download on the site http://www.adobe.com/fr/)...
The images of the Product present on the Site are not contractual. Depending on the pack chosen, the images may be simple figurative representations of the product, in particular in the case of products to be downloaded, of which there is no physical version.
Article 4- Price
The prices listed on the sales page are in euros including VAT.
Each order, whatever its origin, is payable in euros. The sale is unitary, and does not involve any recurring invoicing, except for a possible payment spread over several monthly installments, if the Customer has made this choice.
the Seller reserves the right to modify the price at any time, it being understood, however, that the price appearing on the sales page on the day of the order will be the only one applicable to the Customer.
The customer located outside metropolitan France is invited to find out about the import duties or taxes that may be applicable in this case, and will be responsible for their declaration and payment.
Article 5- Methods of payment
Payment is due upon order.
Failure to pay may result, at the choice of the seller, in the suspension of the order.
In the event that the customer chooses to pay by credit card, payment will be made via the secure site Stripe.com. The payment site uses the SSL protocol, so the card information will remain confidential. The provider will not store the card information, but will request authorization directly from the various credit card services.
In the event that the customer chooses to pay by Paypal account: Payment will be made through the secure site PayPal.com (PayPal Europe S.à rl & Cie, SCA 22-24 Boulevard Royal. 5th floor. 2449 Luxembourg), which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can read it during transport on the Internet. The Seller cannot be held responsible by the Customer for the consequences of improper use of the PayPal.com site on his part, nor for the inaccessibility of this site if the eventuality were to arise.
For payments by credit card and Paypal account, the Customer's account will be debited immediately.
For payments by check, bank transfer or money order, the order will be validated upon receipt of payment.
After validation of his payment, the customer receives an electronic invoice by email.
Article 6- Geographical area
Payment by credit card or Paypal account is reserved for Customers whose country of residence is authorized by the service providers Stripe or PayPal.com (about 140 countries - see the list on the PayPal.com site).
Residents of other countries and Customers who do not wish to use Stripe or PayPal.com must use another method offered: check in euros or bank transfer in euros.
Article 7- Order
The Customer acknowledges having verified the suitability of the Product to his needs and having received from the Seller all the information he needed to knowingly subscribe to this commitment.
The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site.
The Customer must provide his postal and tax residence details honestly and truthfully.
The Customer declares that the bank account associated with the payment card or the PayPal.com account that he uses during the payment is his or that he has the legitimate authorization of its owner to use it.
The Customer, who wishes to purchase the Product, must:
- click on the order link located on the sales page, then fill in the order form with complete and exact contact details.
- validate his order after having checked it;
- make the payment by the means he has chosen (credit card, Paypal, check or transfer).
Payment of the order on the Stripe site, or PayPal.com, or by any other means after prior agreement, entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of its own conditions. of purchase or other conditions.
Payment of the order on the Stripe or PayPal.com site constitutes order confirmation. Receipt of a payment check also constitutes order confirmation.
After a reasonable period of 4 weeks and in the absence of payment, the order will be cancelled.
For the purposes of proper execution of the order, and in accordance with article 1316-1 of the Civil Code, the Customer undertakes to provide its true identification elements.
The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 8- Proof of the transaction
All the data provided and the confirmation recorded on the payment site will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.
Article 9- Delivery
The Seller undertakes to ship the order(s) within 3 working days following the validation of payment by the Customer.
The physical product(s) is/are sent by post, with standard postage. Packing and postage costs are the responsibility of the Seller.
The Seller guarantees a maximum delivery time of 3 weeks following the dispatch of the product. If the customer had not received his product(s) beyond a period of 3 weeks following the dispatch of the product by the Seller, the latter undertakes to send a new copy of the product(s). s) to the Customer, within the limit of 2 copies sent in total.
In all cases, if the customer has incorrectly entered the delivery address and the transport costs do not correspond to those normally applied for the place of delivery, the order will be cancelled.
The digital elements are delivered electronically, and only by this means, except prior agreement before order with the Seller.
The delivery consists of sending an e-mail containing the download link for the digital files. The Customer must click on this link to access the Product download area, then download the Product in order to enjoy it.
This e-mail is sent to the Customer at the e-mail address he will have mentioned when ordering on the seller's site. The Customer must therefore ensure that this email address is valid and functional and that his inbox is accessible. Sending the download link is done automatically.
In the event of non-receipt of this e-mail, the Customer must contact the Seller by post, electronic or telephone (see Contact information indicated in Article 0) in order to agree on another means of routing the download link. .
In the event of a technical incident, the Seller undertakes to make every effort to deliver the Product manually and by e-mail to the Customer as soon as possible, on pain of termination of the contract and reimbursement of the sums paid.
By placing an order, the Customer declares that he has checked beforehand that his e-mail address is valid and that his e-mail box is accessible.
If the Customer is unable to use e-mail to receive the Product download link or if his e-mail box is inaccessible, he must inform the Seller before ordering or within 72 hours after validation of payment on the PayPal.com site, by post or electronically (see Contact information indicated in Article 0).
Article 10- Order confirmation
the Seller will communicate by e-mail confirmation of the order recorded in the form of an e-mail containing the download link for the Product (see Article 9). This email is sent automatically by the e-commerce system used on the Site, to the email address provided by the customer.
Article 11- Reimbursement
The Customer has a period of thirty (30) days from the date of delivery to exercise his right to reimbursement.
Products with a 365-day money-back offer are marked as such on the site.
Any refund request will be made by post or electronically to one of the addresses indicated in Article 0.
In the event of a request, the Seller and/or its affiliates undertake to reimburse the Customer within five working days from the date of receipt of the said request, according to the terms which will have been previously agreed with the Customer, without any condition. other than the return of physical products and the destruction of digital files by the Customer.
The seller reserves the right to decide by what means he will reimburse the Customer who has requested it.
In the case of a refund made by Stripe or Paypal, the seller cannot guarantee the time taken by Stripe or Paypal to credit the amount to the Customer's bank account. If the Customer so requests, the Seller undertakes to provide him by email with a screenshot of his Stripe or Paypal account indicating the reimbursement of the transaction, in order to prove his good faith.
The Customer who has made a refund request undertakes on his honor to no longer use the Product and to destroy any digital copy in his possession, on the day of the effective refund. The Customer undertakes to return to the Seller any physical product received, at its own expense.
For any other method of payment, the refund will be made by bank transfer. The customer is required to provide their SEPA bank details to receive the refund. Bank charges may apply, they will be borne by the customer.
Article 12- Commitments of the seller
The Seller undertakes to take all the care and diligence necessary for the supply of a quality product and service in accordance with the practices of the profession and the state of the art, in particular in terms of communication with the customer.
The Seller undertakes to take all reasonable precautions to ensure the material protection of the Customer's personal data and to ensure their confidentiality.
Article 13- Liability
The Seller is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
The Product complies with the French legislation in force and the standards applicable in France. The seller cannot be held liable in the event of non-compliance with the legislation of the country where the Product is delivered. It is up to the Customer to check with the local authorities of his country of residence the possibilities of use of the Product he plans to order on the Site.
the Seller cannot be held responsible for the non-delivery of the Product if the Customer's e-mail address provided on the PayPal.com payment site or by any other means is outdated or invalid, or if the Customer's e-mail box Client is inaccessible or not functional. In the event of non-receipt of the order confirmation mail containing the Product download link, the Customer must follow the instructions given in Article 9.
Article 14- Intellectual property
All elements of the Site, Product and its annexes included, are and remain the exclusive intellectual property of the seller.
Unless explicitly stated otherwise on the Site, no one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, and by any means whatsoever, in whole or in part, elements of the Site, that they are editorial, software, sound or visual.
Article 15- Personal data
The Seller undertakes that the collection and processing of the Customer's personal information, carried out on the Site, is done in accordance with law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, known as the "Informatique et Libertés" law.
The recorded information will not be subject to any transfer without the prior consent of the Customer.
In accordance with article 34 of the law "Informatique et Libertés", the Seller guarantees the Customer a right of opposition, access, rectification and deletion of the personal data concerning him.
The Customer may exercise this right by post or electronically (see Contact information indicated in Article 0) by indicating his first name, surname and e-mail address.
Article 16- Archiving and Proof
The Seller will archive the transaction data on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
The seller's computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
The Customer may have access to the archived data by making a request electronically or by post (see Contact information indicated in Article 0).
Article 17- Unwritten clause
If any of the conditions hereof turn out to be invalid, said clause would be deemed unwritten but would not invalidate the rest of the general conditions of sale, which would therefore remain fully valid.
Article 18- Settlement of disputes
These conditions of online sale are subject to French law regardless of the place of use or acquisition.
In the event of a dispute over the interpretation or execution of these conditions of sale, and in the absence of an amicable agreement between the parties, the French courts will have sole jurisdiction, notwithstanding multiple defendants or warranty claims.
Appendix: User License Agreement
By indicating its acceptance of these General Conditions of Sale, the Customer signifies its consent to the terms of this License Agreement.
The terms of the General Conditions of Sale above also apply to this License Agreement, which is only an appendix, and will not be repeated below.
If you disagree with these terms, you must not purchase the Product.
Section A1 - Permitted Uses and Modifications
The Seller grants the Customer a non-exclusive, non-transferable, revocable license to use the Product and the accompanying documentation in accordance with the terms established in this contract.
The Customer has the right to:
- download, consult, use, reproduce the Product for personal or professional purposes only
Article A2- Prohibitions
The Customer does not have the right to:
- Disseminate, sell, rent, sublet, give, lend, provide a copy, or allow the use of the Product, in its original form or in a modified form, to anyone and anyone, in any form that is, without the Seller having previously given permission in writing;
- Use the Product on a site that is contrary to French law.
All right, title, interest, and copyright in and to the Product, and the documentation, and any copies made by Customer, remain with Seller.
Any loan, rental, sublease, assignment or transfer of any copy of the Product or any of its components that has not been authorized in writing by the Seller shall be deemed void.
Article A3 - Termination
Failure to comply with the conditions set out in Articles A1 and A2 will result in the breach of the contract and its automatic and unilateral termination without notice. the Seller will inform the Customer, who must immediately destroy all files downloaded from the Site and stop using the Product.
The Customer is permitted to terminate this contract at any time without notice by immediately destroying all files downloaded from the Site.
In all cases of termination, the Customer must immediately destroy all files downloaded from the Site and stop using them.
In the event of termination of the contract by the Customer, after the maximum refund guarantee period of 365 days, no refund will be made.
Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.
Collection of personal information
We collect the following information:
- Last name
- First name
- Postal code
- email address
- Phone number
The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.
We do not rent, lend or sell the information collected.
Forms and interactivity:
Your personal information is collected through a form, namely:
- Website registration form
- Order form
We use the information thus collected for the following purposes:
- Order Tracking
- Information / Promotional offers
- Website management (presentation, organization)
Right of opposition and withdrawal
We are committed to offering you the right to oppose and withdraw your personal information.
The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.
The right of withdrawal is understood as being the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.
To be able to exercise these rights, you can use:
Postal mail addressed to Editions Samarkand, 16 rue du garet 69001 Lyon
or Email: firstname.lastname@example.org
Permission to access
We are committed to recognizing a right of access and rectification to the persons concerned wishing to consult, modify, or even delete the information concerning them.
The exercise of this right will be done:
Postal mail addressed to Editions Samarkand, 16 rue du garet 69001 Lyon
or Email: email@example.com
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
- SSL (Secure Sockets Layer) protocol
- Access management - authorized person
- Network monitoring software
- Computer backup
- Login password
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.
We undertake to comply with the legislative provisions set out in the
We also follow the principles of California CCPA law .